SaleDesk POS Data Security

1. Our Security Approach

SaleDesk POS is designed to protect business records such as products, customers, invoices, payments, service records, and reports. We use technical and operational controls to reduce unauthorized access, data loss, and misuse.

2. Secure Access

Account access is protected through user authentication and role-based permissions where available. You are responsible for keeping user passwords confidential, removing unused users, and granting access only to trusted team members.

3. Company Data Isolation

SaleDesk POS uses company-wise data separation so each business account can access only its own records. This separation is an important part of our multi-tenant cloud architecture.

4. Backups and Retention

We maintain backups and operational safeguards to support service continuity and recovery. After trial expiry, subscription expiry, or cancellation, account data is retained for 10 days before it may be permanently deleted.

5. Payment Information

SaleDesk POS currently verifies payments through methods such as bank transfer, JazzCash, EasyPaisa, and cash deposit. Do not send card numbers, passwords, or other sensitive credentials through contact forms, email, or support messages.

6. Incident Response

If we identify a security incident that may affect your account, we will investigate, take appropriate containment steps, and communicate with affected customers where required or appropriate.

7. Reporting Security Concerns

If you believe you found a security issue, email us at support@saledesk.pk with enough detail for our team to investigate.